Frequently Asked Questions

Everything you need to know about your cycling journey with us.

How are the bikes shipped and will I need to assemble them?

All bikes are shipped 85% pre-assembled in heavy-duty protective boxes. You will typically need to install the front wheel, handlebars, pedals, and seatpost. A basic tool kit and step-by-step assembly guide are included with every order.

What is your return policy for bicycles and accessories?

We offer a 30-day return policy. Items must be in new, unused condition with original packaging. Please note that a restocking fee may apply to bicycles that have been fully assembled or ridden outdoors.

Do your bikes come with a manufacturer's warranty?

Yes, every bike sold at Simple Bike Store comes with a limited lifetime warranty on the frame and a 1-year warranty on components against manufacturing defects.

How do I choose the correct frame size for my height?

We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing down for a more agile ride or sizing up for increased stability. You can also contact our support team for a personalized fit consultation.

Do you offer international shipping?

Currently, we ship to the continental United States and Canada. Shipping rates and delivery times vary by location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying purchases.